My Graphic Fairy Designs’ Shipping & Returns Policy
Domestic Shipping Policy
Orders over $35 get FREE SHIPPING
Shipment processing time
All orders for in-house products are processed within 1 – 3 days.
All orders for apparel items are Print on Demand and typically are processed and shipped within 1 week by our printing companies, during holidays there can be an extra week delay due to high volumes.
Shipping rates are determined based on products ordered and fulfillment processes. Prices are quoted during checkout, if your order qualifies for FREE SHIPPING, or is not being charged shipping it will be reflected in your cart, if offered Free Shipping please choose that option to avoid needing a refund later.
In house products typically ship within 1 – 3 days and arrive within a week. Anything with USPS First Class Package postage will have tracking.
Apparel items typically process within 1 – 2 weeks depending on the order load at our printing partners’ facilities. All apparel orders have tracking as well.
**Due to current issues within the postal system due to COVID, Hurricanes, and Wildfires, there is bound to be delays outside of My Graphic Fairy Designs control and we ask that our customers be understanding and patient if items slow down or stop tracking for a couple of days, they will most likely still be delivered, just a little later than usual. Thank you.
Shipment to P.O. boxes or APO/FPO addresses
We gladly ship to P.O. Boxes, in house items we can ship to APO/FPO addresses, apparel items we would not be able to as they are shipped by our printing companies. Just message us at firstname.lastname@example.org to confirm before ordering. We can work out something for apparel orders, perhaps, they will just have to be shipped to us first if you do not have a service already setup.
Shipment confirmation and order tracking
You will receive tracking info for your orders either in an email directly from the site or for smaller letter sized orders you will get tracking info from Letter Track Pro, this is a wonderful tracking service for letter mail so you still get an idea of when you smaller items will arrive.
Customs, duties, and taxes
My Graphic Fairy Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). – This should not apply, however, since we only ship within the US.
My Graphic Fairy Designs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Feel free to reach out to us however for assistance in making a claim. On orders that are sent First Class Package Mail or higher, we do purchase insurance for these orders. Apparel Orders DO NOT have insurance.
International Shipping Policy
My Graphic Fairy Designs currently only ships with the United States.
Due to the custom nature of our items, we can not accept returns on items but will gladly do exchanges for defect items.
Contact us at email@example.com for assistance.